Recovery Collections: post charge off Job - (westerville, ohio) in Columbus, Ohio For Sale
Qualifications and Responsibilities
Reviews charged off and open co:brand account records to determine which customers must be contacted for collection of past due payments. Uses multiple lawful collection techniques to maximize collections and achieve objectives including skip tracing, field calls, telephone contact and utilization of the chain of command.
Recognizes different co brand account situations and uses appropriate collection techniques. Makes suggestions for the handling of exceptional co brand account situations including: bankruptcy, Consumer Credit Counseling (CCC), deceased, legal, fraud, commercial, and billing disputes
Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections
Verifies accuracy of accounts. Maintains customer database on computer for updated demographic information and ensures that self and all other collectors input collection notes into system.
Updates and documents account information and records.
Selects appropriate customer correspondence.
Locates customer through acceptable skip tracing techniques.
Adheres to collection laws and internal guidelines.
Analyzes customer financial information.
Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes.
May request or perform account maintenance.
Responds to, redirects or escalates calls as appropriate.
Works with minimal direct supervision.
Performs other related duties as assigned.
Minimum Qualifications:
3:5 years of Recovery/Post Charge Off Collections experience
Excellent research and negotiation skills
Excellent verbal and written communication skills
Strong knowledge/previous experience with co:brand
Good verbal communications skills.
Must have shown ability to multi:task.
Must have shown ability to work independently.
Demonstrated excellent problem solving skills.
Show ability to prioritize.
Good organizational skills.
Ability to work a minimum of 40 hours per week.
Qualifications
Retail Pay Statement
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Retail Conditions of Employment
All job offers are contingent upon successful completion of credit and background checks.
Retail Services
Lets face it; its a brand loyal world were living in, which is why Alliance Data Retail Services offers integrated private label and co:brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for Americas most recognized retailers, helping them sell more and improve customer loyalty.
About Alliance Data
Alliance Data(R) (NYSE: ADS) and its combined businesses is North America's largest and most comprehensive provider of transaction:based, data:driven marketing and loyalty solutions serving large, consumer:based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.
Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing:driven credit solutions; Epsilon(R), a leading provider of multichannel, data:driven technologies and marketing services; and LoyaltyOne(R), which owns and operates the AIR MILES(R) Reward Program, Canada's premier coalition loyalty pro
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