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Desktop Administration Specialist in Columbus, Ohio For Sale

Desktop Administration Specialist
Date/Time:05 Dec, 01:50 p.m. EST
Type: Technical, For Sale - Private.

Desktop Administration Specialist This position is responsible for architecture design, deployment, and maintenance of the companies desktop infrastructure, including operating systems, desktop applications, and other information system related technologies as assigned. Oversees the configuration, release management and performance monitoring of all hardware and software used by the company staff and public customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Engineers the desktop operating system designs for company staff and public customers. Provides consistent management and delivery of an integrated PC solution for all users of Library computers. 2. Proactively manages the desktop space at an enterprise level to ensure consistency, stability, and reliability. Uses enterprise system monitoring tools to develop reports on desktop configurations which are out of standard, and develops and executes corrective projects to ensure compliance. 3. Develops and documents ongoing standards for the desktop environment within a changing environment. Stays abreast of new desktop technology improvements and designs and manages standing desktop refresh cycles. Documents all business and technical exceptions for support staff. 4. Manages and maintains a base operating system image for the enterprise. Designs, configures, installs, tests and supports desktop applications, including patches and updates from vendors. designs database of organizational desktop assets, and tracks software licensing to ensure compliance. 5. Serves as Tier Two support for desktop support issues, and Tier Three for key desktop library applications. Manages support staff technical training for desktop projects. Works with company staff, other Information Technology teams, external support partners and external vendors to identify and resolve desktop support issues. 6. Partners with company stakeholders to understand staff desktop technology needs. Identifies ways to improve the efficiency and effectiveness of desktop technology solutions, and manages end-user expectations for new and upgraded desktop services 7. Manages the service transition of new technology into the desktop space. Uses a testing environment to verify that proposed updates and improvements operate as expected. Adheres to the Change Management process when making desktop modifications. 8. Leads complex mid-scale projects, coordinates with staff internal and external to the department, develops project plans, and documents work and standards. Develops solutions for peripheral technologies including handheld devices, scanners, printers, and projectors. Installs, trains, configures, and manages desktop devices as appropriate for stakeholders. 9. Utilizes computer applications and library equipment, maintains current knowledge of system wide and location specific procedures, processes, policies and operations. Utilizes email, voicemail and other Library technology to maintain open channels of communication. 10. Performs additional duties as assigned including serving on task forces, committees, etc. Additional Information Location: COLUMBUS, OH Job ID: xxxx0-xxxx52 Experience: MINIMUM QUALIFICATIONS: Bachelors Degree in Computer Science or related field OR combination of work experience and certifications in experience in fields (e.g. Help Desk and/or other technical background.) Experience should include end user support, desktop project leadership and associated technical tasks. Experience in administration of the following technologies: Microsoft Windows XP/7, including installation, configuration, securing, and scripting of Windows technologies. Configuration, deployment, and maintenance of desktop and laptop hardware from leading manufacturers. Troubleshooting common software packages such as Microsoft Office, web browsers, and common desktop software User creation, maintenance, group policy, and security using Microsoft Active Directory Software packaging and distribution 4. Experience with various desktop support software solutions such as anti-virus/spyware, inventory, and monitoring systems. 5. Experience with supporting hardware for desktops such as printers, multifunction devices, scanners and monitors. 6. Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and firewall's. 7. Establishes and maintains effective relationships with customers and gains their trust and respect. Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind. (Customer Focus) HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES: Certifications in a technology related field such as Microsoft Certified Desktop Support Technician (MC DST) and/or Microsoft Certified Technology Specialist (MCTS), Picks up on technical things quickly. Can learn new skills and knowledge Is good at learning new industry, company, product, or technical knowledge. (Technical Learning) Considers data, analysis, wisdom, experience and judgment in making sound decisions. (Decision Quality) Looks beyond the obvious and doesn't stop at the first answers. (Problem Solving) Uses resources effectively and efficiently. (Organizing) (Perspective) Advanced knowledge of current desktop suites, productivity tools and applications and their configuration, deployment and management in an enterprise setting, including: Microsoft Office Suite, Project, Visio, Windows XP/7, Active Directory and windows servers, common PC peripherals, anti-virus and malware software, and other CML related software applications. Application packaging in an enterprise environment. Working knowledge of modern PC technology components and their relationships, including software, hardware, networking, applications, and peripherals. Intermediate networking skills. Unit: Robert Half Technology

State: Ohio  City: Columbus  Category: Technical
Technical in Ohio for sale

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