Associate Partner - Contact Center in Columbus, Ohio For Sale

Associate Partner - Contact Center Job ID GBS-xxxx713 Job type Full-time Regular Work country USA Posted 21-Jun-xxxx Work city - Any, Job area Consulting & Services Travel Up to 4 days a week (home on weekends-based on project requirements) Job category Consultant Business unit AS Job role Business Sales & Delivery Executive Job role skillset Application Innovation Commissionable/Sales-Incentive jobs only No Job description Associate Partner - Contact Center The Contact Center Associate Partner (AP) is a consulting services business development and delivery role in complex and integrated environments for Western Union and other Cross Sector clients. This position requires experience and a strong understanding of Contact Center technology and business. This includes all aspects of Strategy and Transformation, Telephony (e.g. CTI/IVR, Routing, SIP, etc.), Desktop applications, Knowledge and Content Management and Multi-channel Enablement. This individual will be called upon to provide leadership and demonstrate deep industry subject matter expertise in both the processes and the various product suites utilized in COntact Center engagements. The AP will team directly with IBM Partners from our strategic accounts and will be responsible for identifying and leading sales and delivery efforts for both new and add on opportunities. The AP will have day-to-day responsibility for all financial and operational account management activities, including pipeline management, revenue forecasts, bid & proposal management, and contract quality assurance and compliance. AP candidates need to demonstrate experience in delivering complex programs and building a project portfolio through delivery and client relationships. This individual must be capable of working in time compressed, highly dynamic and potentially ambiguous client situations to ensure milestones and deliverables are achieved. The candidates must demonstrate experience performing the following tasks: Create a sustainable IBM sales model to drive COntact Center services revenue Achieve/exceed revenue targets Identify sales opportunities Work with sales and services teams from IBM and Contact Center partners to drive opportunities to close and win deals Build joint value propositions and joint offerings between IBM and COntact Center partners as appropriate Educate account and sales teams on joint capability Build sales and delivery capability across joint organizations Be principally responsible for overseeing client deliverables on complex engagements involving application solutions Develop intellectual capital, new offerings and engagement assets Enhance existing methodologies Ensure teamwork between practitioners, client resources, & third party independent software vendors (ISVs) as needed Act as mentors for complex engagement teams Demonstrate high proficiency level in engagement management, qualifying and managing client expectations and seeing that the engagement teams work effectively together to meet client expectations **Establish relationships with clients at all levels, but particularly with client personnel who have expert knowledge of their own and industry / market processes Be involved in all aspects of the engagement, including renegotiation of client contracts in line with changing client requirements ** Since the majority of our consulting work is done at our client sites, this position requires 4-5 days of travel per week and willingness to travel extensively throughout the US. * It is also expected that newly hired resources into the Global Business Services U.S. practice live within a reasonable commuting distance (generally 50 miles) of the following cities: Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Columbus, OH; Cleveland, OH; Dallas, TX; Denver, CO; Detroit, MI; Minneapolis, MN; Hartford, CT; Houston, TX; Kansas City, MO; Los Angeles, CA; Miami, FL; New York City, NY and surrounding area; Philadelphia, PA; San Francisco, CA; Tulsa, OK; and Washington, DC. Required * Bachelor's Degree * At least 5 years experience in Defining, selling and delivering the Contact Center solution engagements to Cross Sector clients * At least 5 years experience in Hands-on development of project deliverables, using a formal/structured methodology * At least 5 years experience in Developing roadmaps and/or value case for Contact Center initiatives * At least 5 years experience in Experience presenting proposals and selling professional services engagements at client executive levels * At least 5 years experience in Experience developing engagement assets related to Contact Center implementations * Readiness to travel Up to 4 days a week (home on weekends-based on project requirements) * English: Intermediate Preferred * At least 7 years experience in Defining, selling and delivering the Contact Center solution engagements to Cross Sector clients * At least 7 years experience in Hands-on development of project deliverables, using a formal/structured methodology * At least 7 years experience in Developing roadmaps and/or value case for Contact Center initiatives * At least 7 years experience in Experience presenting proposals and selling professional services engagements at client executive levels * At least 7 years experience in Experience developing engagement assets related to Contact Center implementations IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.